Overview
The Customer Reporting section of ICOS TMS provides visibility into operational performance and activity from a customer perspective.
These features help you understand how your services are being delivered, track key metrics, and support customer conversations with clear, reliable data.
Use Customer Reporting to:
View activity and performance by customer
Monitor service delivery and job outcomes
Support customer reviews and reporting requirements
Identify trends and improvement opportunities
Click any of the links below to jump to a specific area.
Customers
The Customers area provides a consolidated view of customer accounts and their associated activity.
Use Customers to:
View customer profiles and related data
Understand booking and vehicle activity by customer
Support operational and commercial conversations
Act as a foundation for reporting and analysis
See: Customers
Reports
Reports provide structured views of operational data for analysis and sharing.
Use Reports to:
Review performance metrics over time
Generate customer-facing reports
Support internal review and decision-making
Identify trends, exceptions, or anomalies
See: Reports
How these features work together
Customer Reporting features are designed to provide insight without disrupting operations:
Customers define who the activity relates to
Reports summarise and present performance data
Operational data flows from Bookings and Vehicles into reporting views
This ensures reporting remains consistent, accurate, and aligned with live operational data.
Getting started
If you are new to Customer Reporting:
Review your Customers to ensure accounts are correctly configured
Explore available Reports to understand existing insights
Use reporting outputs to support customer discussions and reviews
This helps build confidence in your data and ensures reporting supports both operational and customer needs.