Overview
The System Status page provides real-time visibility into the health and performance of ICOS TMS and its supporting services.
It is designed to help users and support teams quickly understand whether the platform is operating normally, identify degraded components, and assist with troubleshooting when issues occur.
Use System Status to:
Confirm platform availability
Identify degraded or unhealthy services
Support troubleshooting and incident reporting
Gain confidence in system stability
Click any of the following links to skip ahead:
Environment
The Environment panel shows which system environment you are currently connected to.
This includes:
Environment name (e.g. Test, Production)
Application host
Current version
System uptime
This helps confirm you are working in the correct environment and understand how long the system has been running without interruption.
Database
The Database panel displays the status and performance of the primary application database.
You may see:
Connection status
Active connections
Query performance indicators
Warnings if performance thresholds are exceeded
A “degraded” status here does not always mean an outage, but may indicate slower-than-expected performance.
PostgreSQL Database
This panel shows the health of supporting PostgreSQL databases used by ICOS TMS.
It includes:
Connection status
Active and waiting queries
Average query execution time
Table counts
This helps validate that supporting data services are operating normally.
Cache (Redis)
The Cache panel shows the status of Redis, which is used to improve system performance and responsiveness.
You may see:
Whether Redis is connected
Cache hits and misses
Cache usage statistics
If Redis is unavailable, ICOS TMS may still function, but some operations could be slower.
RabbitMQ
The RabbitMQ panel shows the health of the message queue used for background processing.
This includes:
Service connectivity
Queue counts
Message handling status
RabbitMQ supports asynchronous tasks and integrations, so issues here may affect background processing rather than core navigation.
Azure Blob Storage
This panel displays the status of file and blob storage used by ICOS TMS.
It includes:
Connection status
Container and blob counts
Storage usage
This service supports document storage, uploads, and system assets.
System Resources
The System Resources panel shows application-level resource usage.
This includes:
Memory usage
Processor information
Application uptime
It provides insight into overall system load and stability.
Summary
The Summary section provides a quick, high-level view of system health.
You will see:
Healthy components
Degraded components
Unhealthy components
This is the fastest way to understand overall platform status at a glance
Redis Cache Statistics
This section provides detailed Redis performance metrics, such as:
Cache hits and misses
Cache sets and removals
Hit ratio
These metrics are primarily useful for support and diagnostics.
Cache Connectivity Test
The Cache Connectivity Test allows a live check of Redis connectivity.
Use this when:
Investigating cache-related performance issues
Validating system health during troubleshooting
When to contact support
Contact support if:
Components show Unhealthy status
Performance issues persist
You encounter errors that align with degraded services
Including screenshots from the System Status page will help speed up diagnosis.